Poison Control Case Management

For over two decades, Poison Control Centers across the nation have relied on outdated systems to manage the vital 1-800-POISON helpline. SolomonEdwards developed IntelliTox™ to address this gap, introducing a secure, scalable, and adaptable platform tailored to the complex needs of poison control and telehealth call centers.

Built on Salesforce Service Cloud, IntelliTox™ seamlessly integrates cutting-edge customer service tools with features designed specifically for these critical operations. The platform empowers call center agents by automating routine tasks, streamlining case management, and enabling a focus on delivering timely, accurate customer service when it matters most. As a full-service Salesforce partner, SolomonEdwards is a trusted provider of tailored solutions that maximize your Salesforce investment.